How well can you read emotions?

How well can you read emotions? Test your ability to read facial expressions Take our quiz to find out whether you are a guru or foil for a poker face There are 7 universal microexpressions that all humans display for a fraction of a second when they experience a particular emotion – these microexpressions betray … Read more

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Learn how to spot a liar

Learn how to spot a liar By John Hill, The Newcastle Journal, March 2012 Excerpt from article: You might think you’re hiding it, but for a split second it’s written all over your face. People hide their true emotions from others every day, and a lot of the time they get away with it. That … Read more

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Emotional skills in team building

Emotional skills in team building EI Asia Pacific, October 2013 Anne Neederveen Pieterse and her colleagues at Erasmus University, Rotterdam examined the potential benefits of diversity via the interactions between team members. The research findings support the view that when people working together are open to learning and trading ideas, then diversity becomes a real … Read more

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Take cues from the customers

Take cues from customers By Leon Gettler, Management Today, June 2014 A critical issue for Australian businesses is poor customer service, with CEOs and boards focusing on this as a critical way to improve sales and profits. For Vantage, customer service was part of a focused management strategy to give the group a competitive advantage. … Read more

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