Take cues from customers

Image alt text: Management Today article on taking cues from the customers

By Leon Gettler, Management Today, June 2014 A critical issue for Australian businesses is poor customer service, with CEOs and boards focusing on this as a critical way to improve sales and profits. For Vantage, customer service was part of a focused management strategy to give the group a competitive advantage. The hotel put its … Read more

Emotional skills in team building

EI Asia Pacific, October 2013 Anne Neederveen Pieterse and her colleagues at Erasmus University, Rotterdam examined the potential benefits of diversity via the interactions between team members. The research findings support the view that when people working together are open to learning and trading ideas, then diversity becomes a real advantage. Diversity encourages the exchange … Read more