Emotional skills in team building

EI Asia Pacific, October 2013

Anne Neederveen Pieterse and her colleagues at Erasmus University, Rotterdam examined the potential benefits of diversity via the interactions between team members. The research findings support the view that when people working together are open to learning and trading ideas, then diversity becomes a real advantage. Diversity encourages the exchange of viewpoints and the introduction of ideas that facilitates high performance within groups. However, when diverse teams are more concerned with appearing to succeed, then they become closed off from one another and the differences in personality, emotional drives and communication become problematic.

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